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ISSUE 000: Freshwork Ticketing Guide
ACCESSING THE TICKETING SYSTEM
To navigate the new ticketing system, go to the ticketing link:
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ISSUE 001: NO INTERNET
1. Go to Windows Search, type Internet Options, and click Open.
2. Go to Connections,
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ISSUE 002: Accessing File Server from WFH
1.Check if you are connected to Internet.
2.Login to VPN/FortiClient.
3.Try if you ca
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ISSUE 003: Cannot Print
1. Check Hardware Connections
Ensure that your printer is properly connected to your computer or
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ISSUE 004: WFA/WFH File Server issue - Unable to access the FILE SERVER after resetting the password.
Sample of errors
STEP 1. Make sure you are connected to VPN FortiClient.
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ISSUE 005: How to Get IP Address
1. Open Command Prompt:
Press Win + R to open the Run dialog box.
Type cmd and press Enter
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ISSUE 006: basic troubleshooting steps to follow if your PC is not booting
Here are some basic troubleshooting steps to follow if your PC is not booting:
1. Check Power
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ISSUE 007: How to move old emails to in-place
1. Open Outlook in a browser like Google Chrome or Microsoft Edge
2. Click Sort Oldest
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ISSUE 008: Wi-Fi issue: Not connected/No internet, Secured
sample error fot Wi-Fi Issue (screenshot below)
1. Click WiFi Icon i nsystem Tray near the cloc
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ISSUE 009: Monitor NO Display
Step 1: Check Power Connection
Verify Power Cable: Make sure the monitor is plugged into a work